FAQs

Online booking is available for existing clients who have already been assigned a clinician.

Select Schedule an Appointment using the red button at the top right of the website to access our secure online booking system and follow the prompts to book.

You can also book and manage appointments using the Jane for Clients app.

If you are a new client seeking to access one of the services we provide, please call or email our clinic to get started.

Our support team will help you determine the appropriate service and clinician, and assist with the booking process.

Once your client profile has been created and the appropriate service has been arranged, our support team will provide information about next steps.

If you already have a client profile with our clinic, you can use the Jane for Clients app to access and manage your appointments.

Getting Started

1. Download the Jane for Clients app from the Apple App Store or Google Play Store.

2. Open the app and follow Jane's instructions to set up your app sign-in.

3. Add our clinic Child Psychological Services and Wellness to the app and connect your existing client profile. Use your parent/guardian profile if this applies to you.

The Jane app will guide you through the setup process.

Booking for Your Child

If your child already has a profile with our clinic and our support team has linked their profile to yours, you can use your Jane account to book and manage appointments for them.

When booking an appointment, simply select your child as the person the appointment is for.

Don't See Your Child?

If your child does not appear as an option, please contact our support team.

Please do not create a new profile for your child. Clients are not able to add or link family members themselves. Our support team will make sure the correct profiles and relationships are in place.

Need Help?

If you have difficulty connecting to our clinic, accessing your existing profile, or seeing a family member who should be linked to you, please contact our support team for assistance.

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

Appointments cancelled with less than 24 hours’ notice will be charged a cancellation fee equal to the full cost of the scheduled session, based on the clinician’s hourly rate. Clients who do not attend a scheduled appointment (“no-show”) will be billed for the full session fee for the time reserved.

Receipts issued for late cancellations or missed appointments will be clearly marked as “cancellation fee” or “missed appointment.” These fees are not eligible for insurance reimbursement.

We recognize that there are many valid reasons for cancelling appointments. To ensure consistency and fairness across all clients, cancellation fees are only waived in the event of:

• A medical emergency requiring urgent professional care

• A death in the family

• A natural disaster

Yes! We offer virtual appointments through our online booking system, Jane. You can schedule your online appointment through our online booking system, by calling 587-757-1607, or by emailing admin@childpsychologicalservices.ca

Yes! Each therapist does offer some evening and/or weekend appointments.

Yes! All of our offices can accommodate wheelchairs and have accessible washrooms for your use.

Psychologist - $235/hr
Clinical Social Worker - $235/hr
SLP - $170/hr
OT - $170/hr

Our assessment services are offered at a flat rate, with the fee depending on the type and scope of the assessment. Current assessment options and fees can be found on our website, or you can call or email our clinic for more information.

Additional professional services outside of scheduled appointments, including phone calls, emails, letters, forms, paperwork, and school meetings, are billed according to the clinician’s hourly rate in 15-minute increments.

Individual Appointments
Payment is processed after each appointment unless services are being direct billed to an insurance provider. We accept Electronic Funds Transfer (EFT), credit card, and debit card (in-office only). Credit card payments are subject to a 2.4% processing fee charged by a third-party payment provider.

Assessments
Assessments have their own payment schedules and processing arrangements. The assessment fee, payment schedule, and available payment options will be reviewed with you during your assessment intake appointment before the assessment proceeds.

Groups
Group fees and payment arrangements vary depending on the program. Payment information, including applicable fees and payment deadlines, will be provided as part of the group registration process.

Services provided by Registered Psychologists, Registered Clinical Social Workers, Registered Speech-Language Pathologists, and Registered Occupational Therapists in private practice are typically funded through extended health benefits, employee assistance programs, or self-pay.

Most extended health plans include some level of coverage or access to health spending accounts for psychological, speech-language, and occupational therapy services. Coverage varies by plan, and families are responsible for confirming eligibility and coverage details with their specific provider.

When direct billing to insurance is not available, a receipt is provided after each session for the purpose of submitting claims for reimbursement.

Please note that psychological, occupational therapy, and speech-language services may be claimed as a tax-deductible medical expense, in accordance with Canada Revenue Agency guidelines.

Yes we do! Below is a list of service providers we can direct bill to:

Alberta Blue Cross

Desjardins

Greenshield

Manulife

Canada Life

ClaimSecure

Equitable Life

RCMP Madavie Blue Cross

Johnston Group

Group Source

Group Health

Chamber of Commerce

First Canadian

Manion

People Corporation

RWAM

Union Benefits

UV Insurance

Group GMS

Industrial Alliance

LiUNA Local 183

LiUNA Local 506

Manion

Maximum Benefit

People Corporation

Simply Benefits

TELUS AdjudiCare

Beneva

BPA

PSHCP

Canadian Construction Workers

Union Insurance

CINUP

Coughlin

Cowan

D.A. Townley

First Canadian

We are located at Unit 230 - 158 Southbank Street in Okotoks, a town in Foothills County, just 25 kilometres south of Calgary and 19 kilometres north of High River

Absolutely. Finding a therapist you feel comfortable with, understood by, and able to connect with is an important part of the therapeutic process.

Sometimes a therapist may not feel like the right fit, and that is okay. If you would like to explore working with a different therapist, our support team can help you find another clinician who may be better suited to your needs and preferences.

Please contact us at admin@childpsychologicalservices.ca or 587-757-1607, and we will be happy to assist.

No, you do not require a physician referral to be seen by a Psychologist, Speech Language Pathologist, or Occupational Therapist in private practice. You can simply call or email to book an appointment with the clinician of your choice at a time that is convenient for you.

Please call the Distress Centre at 403-266-4357, visit an urgent care centre (South Calgary Health Centre or Sheldon Chumir Health Centre) or visit the emergency centre of your closest hospital.

Information that is shared during sessions is private and confidential. We do not release information about you or your child/adolescent to anyone without your written consent. However, there are three exceptions when we would have to break confidentiality: (1) if clients share information that leads us to believe that they or another person is at imminent risk of serious harm; (2) if clients share information that leads us to believe that a child (17 and under) or dependent adult is being abused or neglected; and (3) if clients become involved in a court case and therapy records are subpoenaed by a court of law. For children under 18 years of age, their legal guardians have the right to information that is being discussed in session. If parents/legal guardians would like us to share information about sessions with other professionals, we require a written release of information from all legal guardians.

Absolutely! Child Psychological Services & Wellness is an LGBTQIA+ inclusive and affirming private practice clinic.

Absolutely! Just let us know before your appointment if you will be bringing in your dog.

FSCD is a resource that may be available to families who have a child under the age of 18 years old with a disability. FSCD can (should a child and family demonstrate need) help fund social skills groups, respite care, community aide care, counselling, as well as in-home support programs designed to help caregivers learn how to develop, design and implement learning and behavioural strategies. Families will need medical documentation from their physician or psychologist if they do not have an assessment report outlining the child and family's needs. Below is the the link on how to apply. https://www.alberta.ca/fscd-how-to-apply.aspx

Child Psychological Services & Wellness is able to bill FSCD directly for social skills groups only. For all other services, families are responsible for payment after each session and may submit their receipts online to FSCD for reimbursement.

Program Unit Funding (PUF) is funding provided through Alberta Education to eligible Early Childhood Services (ECS) programs to support young children with significant developmental needs who require additional support within their educational program.

A professional assessment from a psychologist, speech-language pathologist, and/or occupational therapy helps identify a child’s strengths, developmental needs, and the impact those needs have on their functioning. When appropriate, assessment reports provide documentation for an ECS provider to apply for PUF.

For more information about PUF assessments, eligibility, and how to get started, please visit our PUF Resources page.

Yes! Here are a handle of services that offer respite/relief support:

Children’s Cottage Society

Offers crisis nursery, respite care, and family support for parents and children in Calgary, Alberta; helps strengthen families by demonstrating leadership through a network of crisis, respite, and support services.

Website: http://www.childrenscottage.ab.ca/

Developmental Disabilities Resource Centre

Helps match families with private respite providers; offers programs and resources for children and adults with disabilities.

Website: http://www.ddrc.ca/

Just 4 U Family Services

Provides respite care for families with special needs and typical children.

Website: http://www.just4ufamilyservices.com/

Optional Rehabilitation Services Inc

Provides support for dependent children/adolescents with disabilities.

Website: https://optionsrehab.org/

Post-Natal Helpers

Respite services for newborns to children of six years of age. Serves Calgary (and surrounding area when staff available).

Website: https://postnatalhelpers.ca/

Enviros Program

Enviros Program has a Respite Care Connections program that offers fee-for-service respite for families caring for 6- to 17-year-old children and youth with behavior and social challenges (ADHD, FASD, Autism, ODD, etc.) through community-based activities aligning with group interests and developmental needs. Enviros also provides other family support services, emergency foster care, and helps young adults become successfully independent.

Website: http://www.enviros.org/

Stepping Into Life Inc.

Provides respite care for families to help recognize and respond to the needs of all family members. Options include hourly, daytime, night time, 24 hours, several days at a time, or on a weekly basis.

Website: http://www.steppingintolife.ca/contact.htm

The main difference is the amount of information gathered.

A Gifted Assessment evaluates intellectual abilities (IQ).

A Psychoeducational Assessment is more comprehensive and evaluates both:

• Intellectual abilities (IQ)

• Academic achievement, including areas such as reading, writing, and mathematics

Including academic testing allows the psychologist to examine not only a child’s cognitive potential, but also how those abilities are currently translating into classroom learning and academic performance.

Requirements vary depending on the school, program, or educational setting.

Some gifted programs, private schools, or charter schools may require only an IQ assessment, while others may request information about both intellectual ability and academic achievement.

Families considering a particular school or program are encouraged to confirm its assessment requirements before booking.

A Psychoeducational Assessment helps identify a child’s cognitive strengths, academic abilities, and areas of difficulty. It can support educational planning for children who are working above grade level, as well as those experiencing challenges in reading, written expression, or mathematics, including possible learning disabilities such as dyslexia.

The results can help guide recommendations for enrichment, acceleration, targeted intervention, classroom accommodations, and other supports to help the child learn and progress effectively.